Small businesses need remote desktop for IT support (fixing employee computers) and remote work access. Splashtop Business Access ($5/user/month) and AnyDesk ($10.90/user/month) offer the best value. TeamViewer is the market leader but more expensive. For MSPs supporting multiple clients, ConnectWise ScreenConnect's per-session model is often cheapest.
13 of 15 products in this category match the small business filter and are highlighted below.
Per-technician · Cloud · Free trial
The defining commercial characteristic is per-technician pricing with no endpoint cap: growing MSPs and internal IT teams that would otherwise pay per device see the saving as machine counts rise. Full RMM, PSA and remote access sit in a single cloud interface, so smaller shops end up running fewer separate systems day to day.
Usage-based pricing · Cloud · Free trial
Monitoring, patching, remote access and backup arrive under one agreement here, which is the comparison SMB and mid-market teams make against older RMM platforms. Technician seats are not a separate line item. The meter runs on endpoints instead, so billing follows the size of the fleet and not the size of the help desk. Delivery is cloud, on usage-based terms.
Per-user · Cloud · Free trial
AnyDesk is the fastest and lightest remote desktop client on the market: sub-second connection times with a 3MB client, making it the go-to choice for IT teams that prioritize raw connection speed and low-bandwidth performance over enterprise feature depth.
Best for: IT support teams and MSPs (1-25 technicians) that need fast, lightweight remote access across Windows, macOS, Linux, iOS, and Android without the enterprise feature overhead or pricing of TeamViewer.
Per-technician · Cloud / On-prem · Free trial
ConnectWise ScreenConnect is the MSP-favorite remote access tool: sub-second connection times, unlimited unattended agents on cloud plans, and an on-premises deployment option that is rare among modern remote desktop products, all at a price point that beats TeamViewer for MSP use cases.
Best for: MSPs and IT support teams (1-50 technicians) that need fast attended support sessions combined with unlimited unattended endpoint access, particularly those already running ConnectWise Automate that w
Per-technician · Cloud · Free trial
SMB and mid-market IT teams get remote access, endpoint patching and helpdesk ticketing in one purchase instead of three separate decisions, each with its own evaluation to run. Consolidated per-technician pricing often reads better than assembling the equivalent from point products, each carrying its own vendor and contract.
Per-technician · Cloud · Free trial
GoToAssist (now rebranded as GoTo Resolve) is a remote support tool from the GoTo family that combines remote access with basic RMM capabilities: strongest for small IT teams that want ticketing, device management, and remote support in a single lightweight platform without the complexity of ConnectWise or Datto stacks.
Best for: Small IT teams and help desks (1-10 technicians) that want remote support with basic RMM capabilities (device monitoring, patch management, and antivirus management) in a single platform without assem
Per-user · Cloud · Free trial
Parsec for Teams is the remote desktop platform purpose-built for visual professionals: game developers, video editors, 3D artists, and creative studios that need GPU-accelerated remote access with sub-frame latency that standard remote desktop tools cannot deliver.
Best for: Creative studios, game development teams, video production houses, and organizations where GPU-intensive workloads (3D rendering, video editing, game development, CAD/CAM) require remote access that p
Endpoint-based · Cloud · Free trial
Technicians get real-time alerting and remote remediation from their phones through the iOS and Android app, the clearest differentiator in Pulseway's RMM software. Small IT teams and MSPs whose engineers are rarely at a desk benefit most from that. Endpoint-based pricing stays predictable as device counts grow across a client base.
Per-user · Cloud · Free trial
RemotePC is the budget-friendly remote desktop option for small teams and individual users: simple, reliable remote access without the enterprise features or enterprise pricing of TeamViewer, positioned as the value alternative for basic unattended access and occasional support sessions.
Best for: Small IT teams, individual consultants, and small businesses (1-10 users) that need basic remote desktop access to unattended machines (accessing office computers from home, managing a small set of se
Open source · Cloud / On-prem · Free trial
RustDesk is the open-source remote desktop alternative that lets organizations self-host their own relay server, eliminating dependency on third-party cloud infrastructure for remote access traffic, at the cost of managing the infrastructure themselves.
Best for: IT teams and organizations that want full control over remote access infrastructure: self-hosted relay servers that keep remote session traffic entirely within the organization's network, no vendor de
Per-user · Cloud · Free trial
Splashtop Business Access delivers the best price-to-performance ratio in the remote desktop category: high-quality remote access with multi-monitor support, file transfer, and session recording at 50-70% less than TeamViewer at equivalent user counts.
Best for: IT teams and MSPs (1-50 technicians) that need reliable remote access with multi-monitor support, high frame rate streaming, file transfer, and session recording at a price point significantly below T
Per-user · Cloud · Free trial
TeamViewer is the most recognized name in remote desktop access: the default choice for IT teams and MSPs that need cross-platform remote support with device access management, session recording, and enterprise security controls, but pricing has climbed significantly and draws consistent criticism.
Best for: IT support teams and MSPs that need cross-platform remote access (Windows, macOS, Linux, iOS, Android) with enterprise security controls, session recording, device grouping, and integrations with ITSM
Per-technician · Cloud · Free trial
Zoho Assist is the remote support tool that delivers the best value within the Zoho ecosystem: attended and unattended remote access with session recording, file transfer, and multi-monitor support at per-technician pricing that undercuts TeamViewer and LogMeIn Rescue by 60-80%.
Best for: Small to mid-size IT teams and MSPs (1-25 technicians) already using Zoho products (Zoho Desk, Zoho CRM, Zoho One) that need remote support and unattended access integrated into their existing Zoho wo
The rest of the remote desktop software category, listed because the small business filter above did not select them. Worth reading when the highlighted options do not fit.
Custom quote · Cloud / On-prem
BeyondTrust Remote Support is the enterprise-grade remote access platform built for organizations where security, compliance, and audit requirements govern how remote sessions are conducted: strongest in regulated industries where session recording, privileged access controls, and SOC 2/FedRAMP compliance are non-negotiable.
Custom quote · Cloud
LogMeIn Rescue is the enterprise remote support platform built for large help desk operations: strongest when the organization needs technician queue management, branded customer-facing portals, multi-session handling, and deep ITSM integration at scale rather than basic remote access.
Splashtop Business Access starts at $5/user/month. AnyDesk starts at $10.90/user/month. RustDesk is free (self-hosted). Chrome Remote Desktop is free but limited. TeamViewer Business starts around $24.90/month.
Splashtop is 60-70% cheaper with comparable connection quality. TeamViewer has better brand recognition and more enterprise features. For basic remote support and remote work access under 20 users, Splashtop is the better value.
Yes: unattended access lets IT fix computers after hours, run maintenance during off-peak times, and support remote employees without scheduling a session. It's the most valuable remote desktop feature for lean IT teams.
