ConnectWise Automate vs MSP360 RMM compares fit, tradeoffs, and operational strengths for IT buyers.
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Bottom line
ConnectWise Automate
MSPs deep in the ConnectWise ecosystem, needing enterprise scripting and automation for 500+ endpoints, get unmatched depth from Automate.
MSP360 RMM
MSPs differentiating on white-labeled backup services get tighter control and better backup visibility through MSP360's integrated platform.
Covers rollout effort, admin burden, pricing mechanics and platform scope for both options.
ConnectWise Automate and MSP360 RMM should be separated by the conditions that matter after rollout, not by whoever tells the smoother story in a demo. Use this page to see which option handles your deployment model, operating constraints, and commercial tradeoffs with less friction.
RMM software for MSPs running multi-client automation at scale, with deep scripting and a wide third-party integration set.
Custom quote pricing, Cloud / On-prem deployment, Windows, macOS operating-system support, and no clearly listed trial path.
ConnectWise Automate is usually a better fit when cloud / on-prem, custom quote, and Windows, macOS line up more closely with the environment your team actually needs to support.
RMM from the vendor behind MSP360 Backup, strongest commercially for MSPs already running that backup product.
Custom quote pricing, Cloud deployment, Windows, macOS, Linux operating-system support, and a trial path for early validation.
MSP360 RMM is usually a better fit when cloud, custom quote, and Windows, macOS, Linux line up more closely with the environment your team actually needs to support.
Use the matrix as the fastest way to isolate hard differences in pricing, deployment, platform coverage, and trial access before you go deeper into rollout and workflow questions.
| Criteria | ProductConnectWise Automate | ProductMSP360 RMM |
|---|---|---|
| Pricing model | Custom quote | Custom quote |
| Deployment model | Cloud / On-prem | Cloud |
| Supported OS | Windows, macOS | Windows, macOS, Linux |
| Free trial | Not listed | Available |
Side-by-side breakdown across 16 features: pricing, deployment, integrations, and the capabilities that separate them in practice.
| Feature | ConnectWise Automate | MSP360 RMM |
|---|---|---|
| Pricing model | Per endpoint (custom enterprise pricing) | Per endpoint (contact for pricing) |
| Scripting engine | Advanced scripting IDE, 2000+ pre-built scripts | PowerShell and batch scripts |
| Remote access | Native + ConnectWise ScreenConnect | Built-in Windows/Mac remote desktop |
| Backup integration | Third-party (Acronis, StorageCraft, etc.) | Native MSP360 Backup integration |
| Patch management | Windows, Mac, Linux, third-party apps | Windows patch management |
| Network monitoring | SNMP monitoring, network topology maps | Basic network device discovery |
| PSA integration | Native ConnectWise Manage integration | Third-party PSA integrations |
| White-labeling | Limited | Full white-labeling including backup client |
| Cloud storage options | No native cloud backup | AWS, Azure, Wasabi, Backblaze B2 |
| Automation depth | High: monitors, scripts, auto-remediation | Moderate: scheduled tasks and alerts |
| Setup complexity | High: months to configure | Moderate: days to configure |
| On-premises deployment | Yes | Cloud-only |
| Database querying | Yes: direct SQL access to endpoint data | No |
| Community marketplace | ConnectWise Marketplace with scripts/plugins | Limited third-party add-ons |
| Target user | Enterprise MSPs, 500+ endpoints | Backup-focused MSPs, any size |
| ConnectWise ecosystem fit | Native (Manage, ScreenConnect, BrightGauge) | No ConnectWise integration |
ConnectWise Automate vs MSP360 RMM is for buyers who have finished general research and are down to two options.
ConnectWise Automate and MSP360 RMM stay in contention for different reasons. Use this page to see where one product fits the current environment more cleanly, where the tradeoffs start to matter, and which differences deserve more pressure-testing before the team treats either option as the default choice.
The better fit depends on deployment preferences, automation needs, and how much operational complexity your team can absorb.
Before booking demos, answer these against your environment. If most resolve cleanly, you are ready to move forward. A smoother sales process is not the same as a better product fit.
Which product matches the team’s current operating model without requiring unnecessary process change?
Which option offers the cleaner path for rollout, onboarding, and long-term operational ownership?
Where do pricing mechanics, integrations, and platform scope create meaningful differences?
If neither option is a perfect fit, which tradeoff is easier to absorb over the next 12 months?
For most enterprise MSPs, no. MSP360 RMM lacks Automate's scripting IDE, SNMP network monitoring, SQL database access, and ConnectWise PSA integration. It can work for smaller MSPs whose primary value-add is backup rather than endpoint automation.
ConnectWise Automate does not have a native integration with MSP360 Backup. Automate integrates with Acronis Cyber Cloud, StorageCraft, and other backup vendors through the ConnectWise Marketplace.
MSP360 RMM is significantly easier to set up. Most MSPs have it running in days. ConnectWise Automate typically takes 2–6 months to configure properly, with ongoing tuning of monitors and automation scripts.
No. MSP360 RMM is cloud-only. ConnectWise Automate supports on-premises deployment, which matters for MSPs with data residency requirements or clients in regulated industries.
MSP360 offers more complete white-labeling, covering the backup client, management portal, and reports. ConnectWise Automate has limited white-labeling capability, primarily through client portals.
MSP360 Backup supports AWS S3, Microsoft Azure Blob, Google Cloud Storage, Wasabi, Backblaze B2, and other S3-compatible providers. This flexibility makes it cost-effective for MSPs optimizing storage costs per client.
Yes. This is one of Automate's key strengths: alert-triggered scripts can automatically restart services, clear disk space, reboot devices, or run diagnostics before alerting a technician. MSP360 RMM supports scheduled tasks but has less auto-remediation capability.
Both tools use per-endpoint pricing that requires contacting sales. ConnectWise Automate is generally estimated at $2–$4/endpoint/month at volume. MSP360 pricing varies based on the RMM+Backup bundle configuration. For backup-heavy environments, MSP360's bundled pricing may be more predictable.
Automate includes a basic remote access function, but most MSPs pair it with ConnectWise ScreenConnect for a full remote support experience. MSP360 RMM includes a built-in remote desktop for Windows and Mac without needing an additional product.
ConnectWise has a large community (ConnectWise University, forums, and Marketplace) with thousands of shared scripts and integrations. MSP360 has a smaller but active community. For script sharing and best practices, Automate's ecosystem is much larger.
Use the software profiles to go deeper on pricing details, integrations, rollout fit, and editorial review before the team commits to a final vendor path.
RMM software for MSPs running multi-client automation at scale, with deep scripting and a wide third-party integration set.
RMM from the vendor behind MSP360 Backup, strongest commercially for MSPs already running that backup product.
Go deeper on product profiles, pricing, category context, and glossary terms before committing to a vendor path.
Return to the category hub when the candidate set still needs broader market context before the final vendor decision.
Check which tools in this category offer free tiers, trials, or community editions.
Open the full product profile for deeper pricing, deployment, and review context.
Check commercial fit and pricing mechanics directly before treating the comparison as settled.
Open the full product profile for deeper pricing, deployment, and review context.
Check commercial fit and pricing mechanics directly before treating the comparison as settled.
Use glossary terms when the comparison raises category language that still needs a clearer definition.
