Which tool includes a helpdesk?
+
GLPI includes a full IT helpdesk with ticketing, SLA management, change management, and problem management. Lansweeper is an asset discovery and inventory platform with no ticketing functionality. Organizations using Lansweeper need a separate ITSM tool for helpdesk.
Does GLPI auto-discover network assets without plugins?
+
No. GLPI's out-of-the-box installation does not perform auto-discovery. The FusionInventory plugin (free) must be installed and configured to enable agent-based inventory collection. Lansweeper performs agentless discovery immediately after installation with no additional plugins required.
Does Lansweeper include vulnerability scanning?
+
Lansweeper Risk Insights correlates discovered software and OS versions against CVE databases to identify vulnerable assets. GLPI does not include CVE correlation. It provides software inventory without vulnerability scoring.
Is GLPI completely free?
+
GLPI is free open-source software under GPLv2 for self-hosting. There is no software licensing fee. Costs arise from server hosting, administration time, and any paid plugins from the GLPI Marketplace. Lansweeper is free up to 100 assets; beyond that, paid plans start at approximately $1.55/asset/year.
Which tool has better reporting?
+
Lansweeper has a rich pre-built report library covering software inventory, hardware specs, patch status, and compliance, with a report designer. GLPI supports SQL-based custom reports and a statistics module. Both are capable, but Lansweeper's reports are easier to create without SQL knowledge.
Does GLPI support change management?
+
Yes. GLPI includes a change management module following ITIL practices: change requests, approval workflows, and change-to-asset relationships. Lansweeper does not include any ITSM modules.
How many plugins does GLPI have?
+
GLPI has a large plugin ecosystem with 100+ community and commercial plugins on the GLPI Marketplace, covering functionality like OCS Inventory integration, additional MDM agents, enhanced reports, and project management. Lansweeper has a smaller integration marketplace.
Can Lansweeper discover IoT devices?
+
Yes. Lansweeper's agentless scanning discovers IoT devices, printers, smart TVs, and other network-connected hardware using SNMP and Nmap. GLPI's FusionInventory plugin primarily inventories computers and mobile devices that support the agent.
Which tool is easier to set up?
+
Lansweeper Cloud is easier to set up: create an account, install a scanning probe on a Windows server or VM, and assets start appearing within minutes. GLPI requires a server with PHP, MySQL, and Apache/Nginx, plus plugin configuration. The initial GLPI setup typically takes a few hours.
Can I use GLPI and Lansweeper together?
+
Yes. A common setup is using Lansweeper for automated network discovery and feeding discovered asset data into GLPI via its REST API or CSV import. This gives GLPI a continuously updated asset database without manual data entry.