Request details
- New starter name
- Job title and department
- Start date
- Mandatory: drives lead time and whether a loaner is needed.
Most provisioning delay is not procurement, it is the three days spent asking the hiring manager for information that should have arrived with the request. Standard bundles by role remove most of the questions entirely.
Define bundles so most requests are a single choice. If the hiring manager picks 'Standard office bundle' rather than specifying nine items, the request arrives complete and IT orders without a conversation.
Make the start date and site mandatory. These two fields drive everything: lead time, shipping address, and whether a loaner is needed. A request missing either cannot be actioned and will sit in the queue.
Flag non-standard requests for approval up front. Anything outside a bundle needs a cost centre and an approver. Capturing that in the form prevents the request bouncing between IT, the manager, and finance.
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The measure of IT onboarding is whether someone can do actual work on day one without filing a ticket. That requires starting before they arrive and provisioning from a role template rather than by copying the permissions of whoever sits nearest.
Most asset registers die of one disease: nothing in the organisation forces them to be updated. This one is built around the three events that actually change an asset's state (assignment, repair, and disposal), so the register is maintained by the work rather than by an annual audit.
Hardware refresh gets deferred because the cost is visible and the consequence is not. Showing the support-ticket cost of ageing devices alongside the replacement cost turns deferral into a decision rather than a default.
Name, role, start date, work location and shipping address, line manager, the role template to apply, an equipment bundle, any non-standard items with justification and a cost centre, and accessibility requirements.
Because they turn a request requiring nine decisions into one requiring a single choice. Requests arrive complete, IT orders without a follow-up conversation, and procurement can hold stock against predictable demand.
Issue a loaner from the spare pool on day one and replace it when the ordered equipment arrives. Having this as a documented path rather than an improvisation is what keeps short-notice starts from becoming a bad first day.