ConnectWise ScreenConnect pricing: what MSPs and IT teams actually pay

ConnectWise ScreenConnect is one of the few remote access tools in the MSP category that publishes its pricing, which makes pre-sales benchmarking straightforward. The pricing model is per concurrent remote support session rather than per device or per technician, with unlimited unattended access agents at all tiers. The base cloud plan starts at $27 per month billed annually and includes three concurrent remote support sessions. On-premises deployment is available at a separate pricing tier quoted through ConnectWise sales.

The concurrent-session model is the central commercial question for every ScreenConnect evaluation. It determines how many technicians can actively conduct remote control sessions at the same time, not how many devices have agents installed (which is unlimited) and not how many technicians have accounts (which is configured separately). Understanding how this model maps to the MSP's actual peak session demand is what separates an informed purchase from one that hits capacity constraints after deployment.

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Use this ConnectWise ScreenConnect pricing page to understand commercial fit, rollout assumptions, and where pricing conversations need more detail.

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ConnectWise ScreenConnect pricing model: concurrent sessions and unlimited agents

The base cloud plan at $27 per month billed annually includes three concurrent remote support sessions and unlimited unattended access agents. The three-session limit means up to three technicians can actively control remote machines simultaneously.

When a session ends, that concurrent slot opens for the next session. Additional concurrent session packs are available for purchase from ConnectWise; specific pricing for add-on session packs should be confirmed during the sales conversation, as published pricing covers the base three-session configuration.

The unlimited unattended agent model is ScreenConnect's strongest commercial argument at scale. An MSP managing 500 endpoints pays the same for the unattended access component as an MSP managing 50 endpoints. The cost per managed device decreases as the endpoint count grows: at 50 endpoints the base plan works out to $0.54 per endpoint per month; at 500 endpoints it works out to $0.054 per endpoint per month.

This scaling behavior makes ScreenConnect increasingly cost-competitive against per-device alternatives like TeamViewer as the managed fleet grows. Competitors that charge per managed device, including some TeamViewer configurations, see costs increase linearly with device count, which means the cost crossover point where ScreenConnect becomes cheaper depends on the ratio of concurrent sessions needed to managed endpoints.

On-premises deployment is available at a separate pricing tier that is not published. MSPs requiring self-hosted remote access for air-gapped networks or compliance reasons need to contact ConnectWise sales for the on-prem quote. The on-premises model licenses the ScreenConnect server software, and the organization provides its own server infrastructure.

The total cost of on-prem deployment includes the ScreenConnect license plus the organization's server infrastructure costs, operating system licensing, SSL certificate management, and ongoing maintenance overhead. All of these should be factored into the comparison against the cloud-hosted subscription.

Read the pricing through the buying motion rather than the packaging language.

ConnectWise ScreenConnect pricing should be evaluated in the context of rollout scale, admin ownership, and the commercial metric that drives expansion cost over time.

Pricing pages should connect what the vendor charges to what implementation scope, support needs, and operational complexity mean for total ownership. Use this page to frame vendor conversations before final procurement.

Clarify whether cost scales by endpoint, technician, site, or another metric.
Confirm what onboarding, premium support, or implementation services add to total spend.
Model pricing against the actual environment size expected over the next 12 months.

What the concurrent session model means for total cost at scale

The plan selection decision for cloud deployment centers on concurrent session count. The base plan's three concurrent sessions are sufficient for MSPs where three or fewer technicians need to actively conduct remote control sessions at the same time. This is the case for most small MSPs with five or fewer technicians, because not all technicians are in active remote sessions simultaneously during normal operations.

Where the three-session limit becomes a constraint is during peak support hours, incident response affecting multiple clients simultaneously, or patch deployment cycles where multiple technicians need hands-on attention on different machines at the same time.

To determine the right session count, audit peak concurrent session demand over the past 30 days. Count the maximum number of simultaneous active remote sessions the team ran during any single peak hour.

If the peak exceeds three, the team needs additional session packs or should compare ScreenConnect's add-on pricing against alternatives that do not have concurrent session constraints. If the peak is consistently below three, the base plan is adequate and the unlimited agent model makes ScreenConnect commercially attractive relative to per-device competitors.

For organizations evaluating the on-premises option versus cloud, the decision is driven by requirement rather than price preference. On-prem is the right choice when air-gap requirements, data residency regulations, or security policies prohibit routing remote access traffic through third-party cloud infrastructure. If none of those requirements exist, the cloud deployment eliminates the server infrastructure, maintenance, and certificate management overhead that on-prem requires. The cloud pricing is also published and predictable.

Pricing checks before committing to ConnectWise ScreenConnect

Audit peak concurrent session demand before selecting a tier

The concurrent session limit is a capacity ceiling on simultaneous active work. Count the maximum number of simultaneous remote sessions the team conducted during peak hours over the past month. If the team has five technicians and peak demand shows four or five simultaneous sessions, the base three-session plan will create bottlenecks. If peak demand is two or three, the base plan is adequate. This audit should use actual historical data from the current remote access tool's session logs rather than estimates. Peak demand during an incident or maintenance window is typically higher than what the team intuitively estimates.

Calculate per-endpoint cost at the MSP's actual managed device count

ScreenConnect's unlimited unattended agent model means the per-endpoint cost depends entirely on the managed device count relative to the session subscription price. Run the math: divide the monthly subscription cost by the number of managed endpoints to get the per-endpoint rate. Compare this against TeamViewer's per-device pricing and Splashtop's per-technician pricing at equivalent endpoint and technician counts. At small endpoint counts, ScreenConnect may be more expensive; at large endpoint counts, the unlimited model makes it meaningfully cheaper than per-device alternatives. The crossover point depends on the specific competitor's pricing structure and the MSP's actual scale.

Test the 14-day trial against the highest-volume use case

The 14-day free trial should be used to validate performance against the MSP's most demanding workflow. Test multi-monitor server sessions, file transfers during incident response, simultaneous mobile-initiated sessions if after-hours on-call support is part of the operation, and the concurrent session limit under peak load conditions. If the trial reveals that three concurrent sessions are insufficient, get the add-on session pack pricing before committing to ensure the total cost remains competitive against alternatives at full configuration.

Confirm ConnectWise ecosystem integration value during the trial if applicable

For MSPs running ConnectWise Manage or ConnectWise RMM, the native integration is the primary operational argument for paying ScreenConnect's premium over cheaper alternatives. During the trial, configure and test the specific workflows that matter: launching a remote session from a ConnectWise Manage ticket, verifying that session data writes back to the ticket automatically, and initiating unattended sessions from ConnectWise RMM device records. If those workflows add meaningful operational value (measured in time saved per session, separate from feature presence), the integration justifies the premium. If the team does not use the ticket-to-session workflow regularly, the integration argument weakens and the price comparison against Splashtop becomes the deciding factor.

Request on-premises pricing explicitly before comparing against BeyondTrust

If on-premises deployment is a requirement, the comparison narrows to ScreenConnect and BeyondTrust Remote Support. Get a written on-prem quote from ConnectWise that includes the license tier, concurrent session count, and what maintenance and update entitlements are included. Compare it against BeyondTrust's on-prem pricing for equivalent session capacity. Factor in the organization's internal server infrastructure cost, maintenance overhead, and certificate management labor when calculating the total cost of ownership for either on-prem option.

Frequently asked questions

How much does ConnectWise ScreenConnect cost per month?

The base cloud plan starts at $27 per month billed annually and includes three concurrent remote support sessions and unlimited unattended access agents. Additional concurrent session packs are available at additional cost. Contact ConnectWise sales for specific add-on pricing. On-premises deployment is available at a separate pricing tier that is quoted through ConnectWise sales and is not published.

Does ConnectWise ScreenConnect charge per device or per session?

ScreenConnect charges per concurrent remote support session rather than per device. Unattended access agents installed on managed endpoints are unlimited at all plan tiers. The concurrent session count determines how many technicians can actively conduct remote control sessions simultaneously. This model favors MSPs managing large numbers of endpoints with a smaller team of technicians, because the cost stays flat regardless of how many devices have agents installed.

Is there a free trial for ConnectWise ScreenConnect?

Yes, ConnectWise ScreenConnect offers a 14-day free trial for cloud deployments. The trial does not require a credit card for entry-level configurations. Use the trial to validate session quality, concurrent session capacity under peak load, and ConnectWise ecosystem integration workflows if applicable. 14 days is enough to test the product against the team's actual support workflows but short enough that the trial should be planned rather than casual.

How does ConnectWise ScreenConnect pricing compare to Splashtop?

Splashtop publishes per-technician pricing that is generally lower than ScreenConnect at entry-level configurations for small teams. ScreenConnect's concurrent-session model with unlimited agents becomes more cost-competitive as managed endpoint count grows: Splashtop charges per technician while ScreenConnect's per-endpoint cost decreases with scale. For a three-technician MSP managing 50 endpoints, Splashtop is likely cheaper. For the same three-technician MSP managing 500 endpoints, ScreenConnect's unlimited agent model can be more favorable. Run the comparison at the MSP's actual scale; the published starting price is a different number.

How much does ConnectWise ScreenConnect on-premises cost?

On-premises ScreenConnect pricing is not published. It requires a quote from ConnectWise sales. The on-prem model licenses the ScreenConnect server software with a concurrent session count, and the organization provides its own server infrastructure. Total cost of ownership for on-prem includes the ScreenConnect license, server hardware or VM costs, operating system licensing, SSL certificate management, and ongoing maintenance labor. Request the on-prem quote early in the evaluation process if on-premises deployment is a hard requirement, so the total cost can be compared against cloud pricing and against BeyondTrust Remote Support's on-prem offering.

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