GoTo Resolve pricing: what IT teams actually pay

GoTo Resolve (now LogMeIn Resolve) publishes pricing for its endpoint management plans, a meaningful advantage over NinjaOne, ConnectWise, and Datto RMM, which all require a sales conversation before disclosing cost. Standard Endpoint Management costs $57 per agent per month on annual billing. Premium Endpoint Management costs $63 per agent per month and adds Windows patch management, application updates, automatic scheduling, and self-healing alerts. A permanent free tier supports three agents, three devices, and three remote-control sessions per month.

The published per-agent rate is clear, but the total cost depends on device count, tier selection, and add-ons. Standard includes 25 managed devices per agent. Additional devices cost extra. Patch management is not included on Standard. MDM is $2.75 per device per month on top. Understanding where the headline price stops and where overages and upgrades begin is the most important step before comparing GoTo Resolve against alternatives.

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Use this GoTo Resolve pricing page to understand commercial fit, rollout assumptions, and where pricing conversations need more detail.

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GoTo Resolve pricing model: per agent with device limits

GoTo Resolve's pricing model is per agent per month with device limits baked into each tier. Standard at $57/month includes one agent seat and 25 managed devices with unlimited remote sessions, help desk ticketing, remote execution, and integrations with Microsoft Teams and Slack.

Premium at $63/month adds Windows patch management, third-party application updates, automatic patch scheduling, and self-healing alerts that trigger automated remediation when a device falls out of compliance. The $6 per month difference between Standard and Premium buys patch automation. Most RMM competitors include that feature in their base tier.

The per-agent pricing is straightforward at small scale but creates cost escalation points that buyers need to model. With Standard, each agent gets 25 included devices. A two-person IT team managing 100 endpoints needs two agent seats plus overage charges for the 50 devices beyond the included 50.

The overage rate is not prominently published. Request a specific quote for your actual device count before comparing GoTo Resolve's all-in cost against per-device alternatives like NinjaOne or per-technician alternatives like Atera.

The free tier deserves separate analysis because it is genuinely differentiated. Most RMM platforms offer only a time-limited trial; GoTo Resolve's free plan is permanent. It supports three agents, three devices, and three remote-control sessions per month with unlimited view-only access, full help desk ticketing, and messaging integrations.

For a solo IT admin doing occasional remote support for a small office, the free tier is a real product. For anything beyond minimal use, the three-session and three-device limits push buyers into the paid tier quickly: the free-to-Standard jump from $0 to $57/month is steep with no intermediate option.

Free: $0 (3 agents, 3 devices, 3 remote sessions/month. Help desk, Teams/Slack integration, view-only remote access.)

Standard Endpoint Management: $57/agent/month (1 agent, 25 devices included, unlimited remote sessions, ticketing, remote execution.)

Premium Endpoint Management: $63/agent/month (Standard features plus Windows patch management, application updates, automatic scheduling, self-healing alerts.)

Remote Access: $23/user/month (Remote access only: no endpoint management or ticketing.)

Remote Support Plus: $44/user/month (Enhanced remote support with advanced session features.)

MDM Add-on: $2.75/device/month (Android and iOS device management, available with any paid plan.)

Pricing source: official pricing page, verified 2026-03-17.

Read the pricing through the buying motion rather than the packaging language.

GoTo Resolve pricing should be evaluated in the context of rollout scale, admin ownership, and the commercial metric that drives expansion cost over time.

Pricing pages should connect what the vendor charges to what implementation scope, support needs, and operational complexity mean for total ownership. Use this page to frame vendor conversations before final procurement.

Clarify whether cost scales by endpoint, technician, site, or another metric.
Confirm what onboarding, premium support, or implementation services add to total spend.
Model pricing against the actual environment size expected over the next 12 months.

What actually changes the GoTo Resolve bill

The free tier is the right starting point for solo IT administrators, very small teams doing occasional remote support, or anyone evaluating GoTo Resolve's core remote support and ticketing workflow before committing budget. Use it to validate Teams/Slack integration, remote session quality, and help desk workflow with real end users. The three-device and three-session limits mean it stops being functional the moment the team supports more than a handful of endpoints.

Standard at $57/month is the entry point for actual endpoint management: remote execution, device inventory, and unlimited remote sessions with 25 included devices. It makes sense for small IT teams managing 25 or fewer endpoints per technician where the primary need is remote support with basic device visibility. Standard does not include patch management, so if patching matters, start at Premium.

Premium at $63/month is where GoTo Resolve begins to compete with actual RMM platforms on feature depth, adding patch management, application updates, and self-healing alerts. The $6/month upgrade from Standard is the most cost-effective price increase in the product. It unlocks the capabilities that most buyers will actually need.

The practical recommendation is to evaluate GoTo Resolve at the Premium price point and compare that $63/month against NinjaOne's per-device rate at your endpoint count and Atera's per-technician rate. That comparison is only valid when all three are priced at equivalent capability.

Remote Access ($23/month) and Remote Support Plus ($44/month) are separate plans for teams that only need remote connectivity without endpoint management. These compete with TeamViewer, Splashtop, and Zoho Assist rather than RMM platforms. If the team does not need device inventory, patching, or help desk ticketing, the remote-only plans are significantly cheaper than the endpoint management tiers.

Pricing questions to resolve before committing

Model the full cost at your actual device count

Standard includes 25 devices per agent. If your team manages 150 endpoints with three agents, you are paying for three Standard seats ($171/month) plus overage charges for 75 additional devices. Request a specific quote for the overage rate, then compare the all-in monthly total against NinjaOne's per-device quote and Atera's per-technician rate at the same device count. The headline $57/month looks competitive; the all-in cost at real scale may not be.

Decide between Standard and Premium before comparing alternatives

Standard does not include patch management, self-healing alerts, or automatic update scheduling. If the team needs any of those capabilities, the relevant comparison price is $63/month Premium, not $57/month Standard. Comparing Standard against NinjaOne or Datto RMM, which include patching in their base tier, produces a misleading cost comparison because the feature sets are not equivalent.

Validate the free-to-paid transition path

The free tier is useful for initial validation but caps at three devices and three remote sessions per month. The next step is Standard at $57/month. There is no intermediate tier at $20–$30/month for a small team that needs more than three devices but does not yet need 25. If the team needs six or ten managed devices, the jump to $57/month may feel disproportionate to the actual requirement. Compare that gap against Zoho Assist ($10/technician/month for remote-only) or Atera ($99/technician/month with unlimited devices and PSA) to see whether a different product fills the mid-range more efficiently.

Factor in the MDM add-on if mobile management is in scope

MDM for Android and iOS costs $2.75 per device per month on top of the endpoint management plan. For a fleet of 30 mobile devices, that is $82.50 per month added to the agent fee. If mobile management is a primary requirement rather than a secondary convenience, compare GoTo Resolve's MDM add-on cost against purpose-built MDM platforms like Hexnode, which offer deeper mobile management features at comparable or lower per-device pricing.

Confirm monthly vs. annual billing rates

Published pricing reflects annual billing. Monthly billing runs approximately 20% higher: roughly $68/month for Standard and $76/month for Premium. If the team needs month-to-month flexibility during evaluation, factor the higher monthly rate into comparisons. Committing to annual billing before validating the product in a production environment locks the team into 12 months of cost for a tool that may not survive the first operational review.

Frequently asked questions

How much does GoTo Resolve cost per agent?

GoTo Resolve Standard Endpoint Management costs $57 per agent per month on annual billing, including 25 managed devices. Premium costs $63 per agent per month and adds patch management and self-healing alerts. Monthly billing is approximately 20% higher. The per-agent rate does not include device overages beyond the included 25 devices, MDM ($2.75/device/month), or any remote support add-ons.

Is GoTo Resolve really free?

Yes. GoTo Resolve has a permanent free tier, not a time-limited trial. The free plan supports three agents, three devices, and three remote-control sessions per month with unlimited view-only access, help desk ticketing, and Teams/Slack integration. It is functional for a solo IT admin doing minimal remote support. For anything beyond three devices or three sessions per month, the free tier is too constrained and the next option is Standard at $57/month.

Is GoTo Resolve cheaper than NinjaOne?

At small scale, yes. GoTo Resolve Premium at $63/month covers one agent and 25 devices with patch management. NinjaOne's per-device pricing at small volumes runs approximately $3.75/device/month, so 25 devices costs roughly $94/month without add-ons. At larger scale, the comparison reverses: GoTo Resolve's device overage costs and the need for multiple agent seats close the gap or exceed NinjaOne's volume-discounted rates. Compare at your actual device count, not at the 25-device minimum.

What is the difference between GoTo Resolve Standard and Premium?

The $6/month difference buys patch management capability. Standard includes remote sessions, ticketing, device inventory, and remote execution, but no automated patching, no application updates, no self-healing alerts. Premium adds Windows OS patching, third-party application updates, automatic patch scheduling, and alerts that trigger automated remediation. If patching is a requirement, Premium is the minimum viable tier.

Does GoTo Resolve charge per device or per agent?

GoTo Resolve charges per agent (technician seat) with a device limit per agent. Standard includes 25 devices per agent; additional devices incur overage charges. This hybrid model is predictable at small scale but can become expensive as device count grows. Atera uses pure per-technician pricing with unlimited devices. NinjaOne uses pure per-device pricing. Compare all three models at your actual agent-to-device ratio to find the cheapest structure for your team.

Sources

These are the public references, pricing pages, and editorial inputs used to support this page. Readers should still confirm final commercial or product details directly with the vendor when the decision becomes real.

pricing · verified Mar 17, 2026

Official pricing page

GoTo Resolve pricing reference

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