Atera vs GoTo Resolve
Atera charges per technician with unlimited endpoints and includes PSA, ticketing, and billing in one platform: built for MSPs managing multiple clients.
GoTo Resolve offers per-device pricing from $3/device/month with a permanent free plan for up to three devices, suited for internal IT and small teams.
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Bottom line
Atera
MSPs with multiple clients need Atera's PSA, billing automation, and contract management: capabilities GoTo Resolve does not offer.
GoTo Resolve
Internal IT teams managing under 200 devices get all of GoTo Resolve's features for far less than Atera's per-technician rate.
Atera and GoTo Resolve compared
Atera
Atera gives teams a way to evaluate RMM software fit, deployment tradeoffs, and day-to-day operational usability.
Per-technician pricing, Cloud deployment, Windows, macOS, Linux operating-system support, and a trial path for early validation.
Atera is usually a better fit when cloud, per-technician, and Windows, macOS, Linux line up more closely with the environment your team actually needs to support.
GoTo Resolve
GoTo Resolve gives teams a way to evaluate RMM software fit, deployment tradeoffs, and day-to-day operational usability.
Per-technician pricing, Cloud deployment, Windows, macOS operating-system support, and a trial path for early validation.
GoTo Resolve is usually a better fit when cloud, per-technician, and Windows, macOS line up more closely with the environment your team actually needs to support.
Feature comparison
| Criteria | Atera | GoTo Resolve |
|---|---|---|
| Pricing model | Per technician ($129 to $209/tech/mo) | Per device ($3/device/mo for Remote Plus) |
| Free plan | No, 30-day trial only | Yes, up to 3 devices permanently |
| Endpoint limit | Unlimited at all tiers | Scales with device count purchased |
| Remote access | Built-in via Splashtop | Built-in (LogMeIn-derived technology) |
| Patch management | Windows, Mac, Linux, and 3rd-party apps | Windows and common third-party apps |
| PSA / ticketing | Full PSA: SLA, contracts, billing | Ticketing only; no billing or contract management |
| Scripting | Script library + custom scripts + scheduling | Command-line scripts; limited scheduling |
| Network monitoring | SNMP-based network device monitoring | Basic network scanning |
| IT automation | Alert-triggered automation rules | Workflow automation (limited conditions) |
| End-user portal | Branded IT helpdesk portal | Basic end-user ticketing portal |
| Mobile device management | Android MDM add-on available | Not included |
| AI features | AI script generation, ticket summarization | Basic AI assistant |
| White-labeling | Available on higher tiers | Not available |
| Integrations | QuickBooks, Xero, Slack, 50+ apps | GoTo suite, Zendesk, Salesforce |
| Target user | MSPs managing external clients | Internal IT teams and small MSPs |
| Deployment | Cloud-only | Cloud-only |
Published plans
| Product | Plan | Published price | What it covers |
|---|---|---|---|
| Atera | Professional | $129/tech/mo | Unlimited endpoints, RMM, PSA, helpdesk |
| Atera | Expert | $169/tech/mo | Advanced reporting, custom dashboards |
| Atera | Master | $209/tech/mo | White-labeling, advanced integrations |
| GoTo Resolve | Free | $0 | Up to 3 devices, basic remote access |
| GoTo Resolve | Remote Plus | $3/device/mo | Unlimited devices, patching, helpdesk |
| GoTo Resolve | MDM Bundle | Custom pricing | Adds mobile device management |
Who should choose what
Choose Atera when
- MSPs with multiple clients need Atera's PSA, billing automation, and contract management: capabilities GoTo Resolve does not offer.
Choose GoTo Resolve when
- Internal IT teams managing under 200 devices get all of GoTo Resolve's features for far less than Atera's per-technician rate.
Side-by-side matrix
| Criteria | Atera | GoTo Resolve |
|---|---|---|
| Commercials | ||
| Pricing modelDiffers | AteraPer technician per month with unlimited endpoints, across separate IT Department and MSP plan tracks | GoTo ResolvePer endpoint per month, billed annually, with unlimited users and a 25-endpoint minimum |
| Free trial | AteraAvailable | GoTo ResolveAvailable |
| Platform & deployment | ||
| DeploymentDiffers | AteraCloud-only console with an agent on each managed endpoint. No on-premises option | GoTo ResolveCloud console with an agent on managed devices |
| Supported OSDiffers | AteraWindows, macOS, Linux | GoTo ResolveWindows, macOS |
| Fit & scope | ||
| Best for | AteraMSP Software | GoTo ResolveMSP Software |
| Best fitDiffers | AteraEstates of roughly 50 to 5,000 endpoints where each technician covers more than about 100 devices | GoTo ResolveInternal IT desks and MSPs consolidating remote support, ticketing and endpoint management |
Frequently asked questions
- Is Atera or GoTo Resolve better for a one-person IT team?
GoTo Resolve is usually better for a solo IT admin. At $3/device/month for 50 devices, total cost is $150/month. Atera's cheapest plan is $129/tech/month regardless of endpoint count: only worth it when you need PSA billing or manage multiple clients.
- Does GoTo Resolve include patch management?
Yes. GoTo Resolve's Remote Plus plan includes Windows OS patching and common third-party application patching. It does not offer Linux patching or granular patch approval workflows the way Atera does.
- Can Atera replace a separate PSA like ConnectWise Manage?
For small to mid-size MSPs, yes. Atera includes ticketing, SLA management, billing, contracts, and a customer portal. Larger MSPs with complex project management needs may still prefer a dedicated PSA alongside Atera's RMM.
- What remote access technology does GoTo Resolve use?
GoTo Resolve uses GoTo's proprietary remote access infrastructure derived from LogMeIn's technology. It supports unattended and attended access and is well-regarded for reliability. Atera uses Splashtop for remote sessions.
- Does Atera have a free tier?
No. Atera offers a 30-day free trial but has no permanent free tier. GoTo Resolve has a free plan supporting up to three devices indefinitely, which suits small environments or proof-of-concept testing.
- Which tool has better scripting and automation?
Atera has a stronger scripting engine with a community script library, scheduled scripts, and alert-triggered automation. GoTo Resolve supports command-line scripts but lacks the automation depth MSPs need for proactive maintenance.
- Can GoTo Resolve manage Mac and Linux endpoints?
GoTo Resolve provides remote access for Mac and limited Linux support, but patch management is primarily Windows-focused. Atera provides full patch management for Windows, macOS, and Linux across all tiers.
- Does Atera include network monitoring?
Yes. Atera includes SNMP-based network device monitoring for switches, routers, and printers. GoTo Resolve offers basic network scanning but does not have comparable SNMP monitoring or network topology views.
- Which platform integrates with QuickBooks?
Atera integrates natively with QuickBooks and Xero for billing synchronization: critical for MSPs invoicing clients. GoTo Resolve does not include billing integrations since it is not designed for MSP client billing workflows.
- Is there a migration path from GoTo Resolve to Atera?
You can export GoTo Resolve device inventories and import them into Atera. Ticket history and automation rules need to be recreated manually. Most teams run both platforms in parallel for 2 to 4 weeks during cutover to minimize disruption.
The eight criteria behind this comparison are set out in how we review software.
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Atera
Atera gives teams a way to evaluate RMM software fit, deployment tradeoffs, and day-to-day operational usability.
GoTo Resolve
GoTo Resolve gives teams a way to evaluate RMM software fit, deployment tradeoffs, and day-to-day operational usability.